Shopify Maintenance & Support

Our Shopify Maintenance & Support packages cover maintenance and support tasks that need to be done on your Shopifty site. 
So whether it’s uploading new products, adding new functionality, or troubleshooting an issue with purshasing, we have you covered, so that you can focus on the important tasks of growing your business!

Frequently Asked Questions
What is considered 'Support / Maintenance?"

-Our Support & Development tasks and hours can be applied to making changes or troubleshooting any aspect of your Shopify website. So whether you want to add a new product, redo the look / feel of an existing page, or debug an issue with purchasing – we have you covered.

What Are Roll-Over Hours

Each package has a number of hours that if unused in a given month will roll-over to the next month. Any unused hours beyond this amount do not roll-over.

What Does Is the Difference in Support Level between Business Hour and 24x7?

Businesss hour support means we are available to help you during our business hours (M – F, 9 AM – 5 PM Mountain).

24×7 means that we are available to support you at any time of the night or day.

What is The Response Guarantee

It is our guaranteed response-time. Most packages are a guaranteed response by end-of-next-business-day.

However, our 24×7 support includes guaranteed same-day response.