Hosting, Maintenance & Support
Our WordPress Website packages cover Hosting (making the site available to the internet), Maintenance (running updates & backups), and Support (doing development changes on the site) – all rolled into one!
We offload all the tasks related to your website, so you can focus on more important things!
Host Only
Monthly- Website Hosting
- Email: None
- Support: None
- Domain: You Purchase It
- Software Updated: Quarterly
Basic
Monthly- Website Hosting
- Email: x1 Accounts (@yourURL.com)
- Support: x1 Task p/Quarter
- Domain: We Purchase It for You
- Software Updated: x2 Months
- SEO Site Optimization
Plus
Monthly- Website Hosting
- Email: x2 Accounts (@yourURL.com)
- Support: x1 Task p/Month
- Domain: We Purchase It For You
- Software Updated: Monthly
- SEO Site Optimization
- Hacking Insurance
- Speed Optimization: 1 Time
Pro
Monthly- Website Hosting
- Email: x6 Accounts (@yourURL.com)
- Support: x2 Hours p/Month
- Domain: We Purchase It For You
- Software Updated: Monthly
- SEO Site Optimization
- Hacking Insurance
- Speed Optimization: Annual
- eCommerce Support
Compare Support Packages
Hosting Only
Website Hosting
Hosted on WPEngine
Email Accounts
Email for @yourdomain.com
Support Tasks / Time
We do development for you
Software Updates
Update WordPress theme/plugins
Domain URL
We purchase it for you (optional)
Search Engine Optimization
We optimize site for you (Yoast)
Hacking Insurance
Free fixes if site is hacked
Speed Optimization
Improve site load speed
eCommerce Support
Sites selling goods/services
Basic
Website Hosting
Hosted on WPEngine
Email Accounts
Email for @yourdomain.com
Support Tasks / Time
We do development for you
Software Updates
Update WordPress theme/plugins
Domain URL
We purchase it for you (optional)
Search Engine Optimization
We optimize site for you (Yoast)
Hacking Insurance
Free fixes if site is hacked
Speed Optimization
Improve site load speed
eCommerce Support
Sites selling goods/services
Plus
Website Hosting
Hosted on WPEngine
Email Accounts
Email for @yourdomain.com
Support Tasks / Time
We do development for you
Software Updates
Update WordPress theme/plugins
Domain URL
We purchase it for you (optional)
Search Engine Optimization
We optimize site for you (Yoast)
Hacking Insurance
Free fixes if site is hacked
Speed Optimization
Improve site load speed
eCommerce Support
Sites selling goods/services
Pro
Website Hosting
Hosted on WPEngine
Email Accounts
Email for @yourdomain.com
Support Tasks / Time
We do development for you
Software Updates
Update WordPress theme/plugins
Domain URL
We purchase it for you (optional)
Search Engine Optimization
We optimize site for you (Yoast)
Hacking Insurance
Free fixes if site is hacked
Speed Optimization
Improve site load speed
eCommerce Support
Sites selling goods/services
What is included with the 'Website Hosting'?
Our WordPress Hosting is provided by WPEngine, an industry leader in website uptime & stability. Our hosting covers sites of up to the following metrics:
-25,000 Visits/mo
-10 GB Storage
-50 GB Bandwidth/mo
If your site exceeds this, we can work with you to upgrade your hosting package.
What is considered 'Support / Development' tasks and hours?
-Our Support & Development tasks and hours can be applied to making changes or troubleshooting any aspect of your WordPress website. So whether you want to build a new page, redo the look / feel of an existing page, or debug an issue – we have you covered.
The Plus & Basic plans cover 1 task per month or quarter. A task is considered any development request that takes about an hour or less for a developer to complete. The Growth & Pro plans covers 2 Hours of development time in a calendar month (across multiple tasks).
All tasks and time are use-it-or-lose it and do NOT roll-over or accrue.
What if I need more 'Support / Development' than My plan covers?
If one month you have a task(s) that needs more time than is covered in your support package, you can purchase development hours a-la-carte and apply this time to the specific task.
What Updates do you run?
On a regularly scheduled basis we will run updates to WordPress core, your theme, and your plugins. Additionally, we will run emergency-critical updates ASAP as they are released for security reasons.
What is 'hacking insurance'?
Hacking Insurance means that if your site is hacked we will fix the hacking issues for free of charge as part of your support plan.
What is covered in 'Speed Optimization'?
Speed optimization is where we make changes and improvements to your site in order to make it load faster and get a better Google Page Speed score. Typically this is 2 – 3 hours of work on our part.
What constitutes an eCommerce site and requires the Pro plan?
If your site uses WooCommerce or Easy Digital Downloads, or if you have another plugin that lets you accept payments on your site, then your site would require the Pro plan
Do I have to use Web Puma for hosting to utilize your Support / Development plans?
In order to provide the optimal service, best uptime, and fastest troubleshooting, we need to host your site. In rare exceptions we can provide our Support / Development time on sites we don’t host.
What is an Email Account?
For each ‘Email Account’ we set up a Gmail account under your domain name (i.e., [email protected]). This is more professional than using an @gmail account or other similar solution.